Welcome to Terra #101

1. No Smoking/Vaping: This is a 100% smoke-free property. Any violation will result in a $200 per day fine for the duration of the stay.

2. Pet Policy:
- Undisclosed or unauthorized pets will incur a $250 fee.

- Monthly pet fees are $75 per month, per pet

- Approved pets and Emotional Support Animals (ESAs) are $20/day per pet.

- Service Animals: ADA-recognized Service Animals stay for free.

- Cleanup & Damage: Guests must clean up after their pet. A $25 fee per instance of uncollected waste outdoors will be applied. Guests are responsible for professional cleaning costs for indoor "accidents" and the full cost of any property damage caused by pets.

3. Early Check-In/Late Check-Out: Requests require 24 hours' notice and are subject to availability at a rate of $15 per hour. Extended requests may require booking an additional night. Unauthorized late check-outs will be charged $50 per hour.

4. Cancellation Policy: By booking, guests agree to the cancellation policy detailed on the listing. Any requests to move dates remain subject to the cancellation policy of the original dates. [Exception]: If a guest cancels and those dates are successfully rebooked by another party, a refund will be issued to the original guest for the rebooked portion.

5. Consumables: We provide an initial supply of paper goods, soaps, sponges, and detergents. Any additional supplies needed during your stay are the guest's responsibility to purchase.

6. Lost and Found: Host is not responsible for any lost items. To recover an item, please contact guest services via the booking platform. We can ship items back for a $20 service fee plus the cost of materials and shipping, payable in advance. Items left behind will be held for 14 days; after this period, they are considered abandoned. 

7. Property Condition: Please survey the home upon arrival and report with photos any pre-existing damage or cleanliness issues within 4 hours of check-in. After this grace period, the guest accepts the property's condition and may be held responsible for any damages found after check-out.

8. Mail & Packages: Please contact guest services before shipping any items to the property, as mail access varies by location. The host is not responsible for any mail or packages delivered or lost during your stay. For stays exceeding 15 days, we may require a separate lease agreement or ask that you use a local post office for deliveries.

9. Pest Control: Our properties are professionally treated. Should a pest-related medical issue be reported, guests must provide medical confirmation of the cause. We will then dispatch a third-party inspector to verify findings and determine the appropriate resolution.

10. Lockouts: For doors with key access, contact guest services for lockbox instructions. For all other lockouts, guests are responsible for hiring a locksmith at their own expense. If a member of the host's team is dispatched to assist, a $75 service fee will be charged.

11. Moving Furniture: Moving furniture is not allowed. A $500 fee will be assessed if the cleaners have to move furniture to reset the property for the next guest.

12. Third-Party Bookings: Booking on behalf of others is strictly prohibited. The person who books must be the person staying. Any exceptions require prior written approval from the host via the booking platform.

13. Quiet Hours: Quiet hours begin at 10:00 PM each night and continue until 8:00AM each morning. Quiet hours consist of keeping all audio and noise levels at a minimum level out of respect for the neighbors. 

14. Missing/Broken Items: Any items missing or broken must be reported to the host. Please leave broken items on the kitchen counter when you leave. Additional charges may apply. 

15. Garbage: No garbage or debris left outside unattended. All garbage must be bagged and stowed in the bins located on the property. A $50 fee, per bin, will be assessed for unbagged garbage found in the bins.

16. Property Maintenance: To keep our homes in top shape, light maintenance or repairs may occur during your stay. Regularly scheduled exterior services - including lawn care, snow removal, and hot tub maintenance - will proceed without prior notice. For any necessary indoor maintenance or repairs, we will request your permission before entering. Our team is authorized to access the property during business hours once coordinated with you.

206 North Chapparell Drive #101, Hurricane UT 84737

GPS Navigation will take you right to the property.

Parking is available in the parking lot surrounding the community. There are no designated parking spots. Your unit is in building "N" on the first floor Unit #101, on the ground level.

Toy Parking: Terra offers designated toy parking for boats, side by sides, RVs, and more.

4:00pm MST, unless otherwise agreed upon. Early Check-Ins are available on a case by case basis with varied fees based on the requested time.

Your code will be sent 24 hours prior to check-in via email message. Below are directions for operating the smart lock:

Door Lock Tutorial:

https://youtube.com/shorts/5ygThGw0Gzo?si=X-Hod0IobmiWqDK8

• Unlocking Upon Arrival – Tap the screen to wake the lock. Type in the code provided and tap the padlock icon button.

• Locking Upon Departure – First, make sure the door is fully closed. During the winter, you may have to pull it closed with more force. Then tap the padlock icon button. Check that the lock is fully engaged by trying to open the door.

This home is equipped with central heating and cooling that can be operated via the thermostat located in the living room.

Network Name: The Bridge 2

Password: Wellness2

10:00am MST, unless otherwise agreed upon. Late Check-Outs are available on a case by case basis with varied fees based on the requested time. Please submit late check out requests at least 24 hours in advance.

We only ask a few things of our guests, as we know you're busy packing up:

⚠️ Important: Please be sure to return the key fob with the blue handle to the wooden bowl on the kitchen counter.

If the key fob is not returned or is lost, a $150 replacement fee will be charged.

• Please leave the linens on the beds.
• For used towels, please put them in a pile on the floor of the bathroom.
• If you moved furniture, PLEASE move it back!
• If something didn't work during your stay, please let us know.

If you have extra time, these things help our cleaning team, but are not required:

• Start a load of used towels.
• Clean any used dishes or start the dishwasher, is applicable.