Riverview Retreat

If any issues are encountered during your stay, please reach out to us as soon as possible! Timely communication is KEY in getting issues resolved. The guest services team will work to troubleshoot with you first before calling out a handyperson. If the handyperson is unable to find an issue or it was user error, the guest will be subject to paying their fee. If there is an issue identified with the property, the owner will pay their fee.

1. Smoking/Vaping: No smoking or vaping is allowed on the premises. A $200 per day fee will be assessed for each day of the reservation if it is found that guests have been smoking or vaping on the premises.
2. Pet Policy: Pet-friendly properties will be marked “Pet Friendly” on the listing, in the description in multiple locations, and/or in the images on the listing.
- If the property IS pet friendly, we allow pets at the property at the cost of $10 per pet, per day. Emotional Support animals fall under this requirement as they do not have the same rights as Service Animals under the ADA.
- If the property IS NOT pet friendly, no animals are permitted at the property.
- Service Animals are permitted at ALL PROPERTIES at no extra cost, as they are protected under the ADA.
Guests are required to pick up after their animal and will be charged $10 per exterior location if not cleaned up by the guest. If animals defecate or urinate on the floors, the guest will be responsible for payment of professional carpet cleaning services. If animals cause damage to the property, the guest will be responsible to pay for any repairs or replacement. For unauthorized pets, a $250 fee will be assessed.
3. Communication: Our guest services team is ready and able to help with issues that may arise. 24/7 monitoring is available on the booking platform of your reservation. If further assistance is needed, guests are welcome to text or call us outside of the platform. When reaching out please have the following information ready: The name on the reservation, the name of the property or address, the city where the property is located. The guest may be redirected to information already provided in the listing or the booking platform messages.
4. Early Check-In/Late Check-Out: Guest requests are subject to our cleaning team's availability. As a standard, the fee is $15 per hour past or before the indicated departure or arrival time. If several extra hours are requested, guests may be required to book the day before or after their desired arrival or departure day. 24 hours advance notice is required. If not approved in advance, a $50 unauthorized late check-out fee will be assessed for each hour past the indicated check-out time.
5. Tours: For short stays (1-15 days) in-person tours are not available. For guests looking to stay for extended periods, reach out for information about in-person tours.
6. Cancellation: By booking, guests agree to the cancellation policy on the listing, detailed on the booking platform. Cancellation policies are firm. If the dates of the initial reservation are rebooked by another guest after a cancellation from the original guest, a refund will be issued to the original guest.
7. Occupancy Limits: The maximum number of guests is indicated on the listing. The property may be able to sleep more guests in beds and non-traditional locations (sofas, couches, and/or air mattresses). Reach out with additional questions regarding occupancy, as it varies per property and county/city jurisdiction. Additional fees may be assessed for guests staying at the property above the number indicated on the reservation.
8. Reservation Changes: If a guest needs to change the dates of their reservation or the number of guests on the reservation, please submit a “Reservation Alteration Request”. Guests may be subject to adjustments in price due to the alterations made. The host reserves the right to deny requests.
9. Consumables: Paper goods, soaps, sponges, and detergents found at the property upon arrival are all that are included in the reservation. If additional items are needed, the guest is responsible for purchasing items for use during their stay.
10. Lost and Found: Guest items left behind will be held for 14 days. If guests believe they left an item, reach out to our guest services team via the booking platform. Items can be shipped to past guests for a $20 fee, plus the cost of materials and shipping. Payment must be received prior to shipping. After 14 days left items will be considered abandoned.
11. Acceptance of State of Property: Please survey the property upon arrival and communicate any pre-existing damages to avoid being charged for damages from previous reservations. Guests have the first two hours after check-in to report any issues. After that grace period, the guest accepts the condition of the property and will be subject to damages found after check-out.
12. Receiving Packages: Reach out to guest services for questions regarding receiving packages at the property, as it varies per property. The host is not responsible for items that are shipped to the property. For reservations longer than 15 days, the host may require a guest to sign a lease agreement outside of the booking platform or ask the guest to have packages delivered to another location or post office.
13. Pests: Professional pest control is required at all properties and is something taken very seriously by the hose. If an unexpected bite or rash is reported, guests must seek medical attention to confirm the cause. If a medical professional confirms that the unexpected medical condition is due to pests, the host will contract a third-party pest control company to verify the presence of bugs in the property. Based on their report, appropriate action will be taken to control the pest, mitigate the damage, and make amends with the guest.
14. Locked Out: If a guest locks themselves out of a door with a key, guest services can instruct the guest on accessing the lockbox. If it is a door without a key, guests will be required to call a locksmith at their own cost. If someone from the host’s team is dispatched, a $60 fee will be assessed.
15. Moving Furniture: Moving of furniture is not allowed. A $500 fee will be assessed if the cleaners have to move furniture to reset the property for the next guest.
16. Name on Reservation: Guests are not permitted to book on behalf of someone else. Exceptions cannot be made unless explicitly approved by the host, in writing, through the booking platform.
17. Extended Stay Cleaning Fee: For guests staying longer than 15 days, an additional fee will be assessed of 50% of the advertised cleaning fee. Extended Stay Cleaning Fee must be paid 24 hours prior to check-in or the reservation will be subject to cancellation.
18. Quiet Hours: Quiet hours begin at 10:00 PM each night and continue until sunrise. Quiet hours consist of keeping all audio and noise levels at a minimum level out of respect for the surrounding residents.
19. Missing/Broken Items: Any items missing or broken must be reported to the host. Please leave broken items on the kitchen counter when you leave. Additional charges may apply.
20. Garbage: No garbage or debris left outside unattended. All garbage must be bagged and stowed in the bins located on the property. Extra charges may be assessed if not observed.
21. Doors and Windows: Do not leave windows and doors open while AC is running as this will freeze up the unit and prevent it from cooling the house. Please lock and close all windows and doors upon leaving to avoid wildlife/bug/critter encounters.
22. Parking: Specific information on parking limits can be found on the listing. Street parking is only permitted where signage indicates.
23. Cameras: Outdoor security cameras may be in use and are disclosed on the listing. No cameras are located in or pointing to indoor spaces.
24. Please be patient as we work to improve the property! Our properties might require light maintenance and service during your stay, depending on vendor schedules. In the event that work needs to be done on the property during your stay, we will let you know in advance that a maintenance team member may stop by the property. If no one answers the door, they will have access to the property to service it during normal business hours.

We recommend screenshotting the pictures below. You’ll find a map and an exterior photo of the property.

930 Canyon Ave, Idaho Falls, ID 83402

GPS Navigation will take you right to the property, but below you will find written directions for your convenience:

• Traveling North on I-15, once you get to Idaho Falls, take exit 119 for US-20 E towards Rigby/W Yellowstone.
• Turn right at the light to continue on US-20 E.
• Take the exit towards Riverside Dr/City Center.
• Merge onto Fremont Ave/Memorial Dr.
• In 0.2 miles, turn left onto W Elva St.
• Into about 200 feet, turn left onto Canyon Ave.
• The house will be the second house on your right. Look for the cream brick house with the number 930 Canyon Ave.

Please use the driveway & garage for all parking. Guests will have access to the garage via the keypad using the following code: 8486

4:00pm MST, unless otherwise agreed upon. Early Check-Ins are available on a case by case basis with varied fees based on the requested time.

The door with the smart lock is located to the right of the garage doors. Your code will be sent 24 hours prior to check-in via message. Below are directions for operating it:

• Unlocking Upon Arrival - Tap the screen to wake up the lock. Tap the two numbers that illuminate to unlock the rest of the keypad. Type in your custom access code and the door will unlock.
• Locking Upon Departure - Tap the screen to wake up the lock. Tap the two numbers that illuminate to unlock the rest of the keypad. Tap the padlock icon. Once the lock has stopped making sounds, check that it is fully engaged by trying to open the door.

Make sure not to lock the interior garage door that leads into the house when leaving, as it will lock you out!

This home is equipped with several devices for heating and cooling.

Air Conditioning:

• There is a mini-split wall mounted unit in the entry, above the stairs. That can be controlled by the white Fujitsu remote on the wall between the entry and living room.
• There is a mobile unit in the office that is hooked up in the summer months. That can be controlled on the unit.

Heating:

• There are cadet units throughout the house that can be individually controlled by the knob near them.
• There are fireplaces in the basement and main floor for additional heating. Instructions for using can be found nearby.

Portable fans can also be found throughout the house.

Network Name: Canyon Ave

Password: Riverview930

10:00am MST, unless otherwise agreed upon. Late Check-Outs are available on a case by case basis with varied fees based on the requested time.

• Gather all of the towels and put them in the washer. If you have time to wash AND dry a load of towels, that always helps our cleaners but is not required.
• Load and start dishwasher. If no dishwasher, handwash dishes and set out to dry.
• If there is a BBQ grill, thoroughly clean the grates and remove all traces of food to prevent wildlife interactions.
• Don't worry about stripping the beds, but please leave ALL used beds UNMADE.
• Set thermostats and space heaters to 65 in the winter. Turn off in the summer.
• Bag and take out all trash to the dumpsters on the property. Any excess garbage that does not fit MUST be taken to the Island Park Landfill by the guests to prevent wildlife interactions. Failure to do so may result in additional charges.
• All fires must be fully extinguished with water whenever no one is tending the fire. All food items used for cooking must be cleaned and properly stored to prevent wildlife from investigating.
• Put back any furniture that was rearranged.
• If any items were damaged during your stay, please do not throw them away. Leave them on the kitchen counter.
• Turn off all lights & ceiling fans.
• Close all windows and doors, then lock up.

Check out our area recommendations here!